Contact Us

We’re here to help you and your pets.

Whether you have a question about a product, need assistance with an order, want an update on your delivery, or need help with a return, the Pet Vault team is ready to assist.

Get in Touch

Email: support@petvault.co.za

Mobile: +27 76 974 8035

Our team aims to respond to all enquiries as quickly as possible during business hours.

Order Support

For questions about an existing order, please include your order number when contacting us. This helps our team locate your order quickly and provide you with the right assistance.

Delivery Enquiries

Pet Vault offers free nationwide delivery across South Africa, with orders processed within 24 hours and delivery within 4 business days.

Once your order has been dispatched, you will receive a tracking link so you can follow your delivery.

Returns & Refunds

We offer 60 day hassle free returns for eligible purchases. Should you need assistance with a return or refund, contact our team and we will guide you through the process.

We’re Happy to Help

At Pet Vault, providing reliable customer service is just as important to us as providing quality products for your pets. Whether you need help before or after placing your order, please feel free to get in touch.

Pet Vault Customer Support
support@petvault.co.za
+27 76 974 8035