Shipping policy
At Pet Vault, we believe getting your pet’s essentials should be simple, fast, and hassle-free. We offer free nationwide shipping on all orders throughout South Africa.
Free Nationwide Shipping:
Pet Vault provides free delivery to cities, towns, and regions across South Africa. No shipping fee will be added to your order at checkout.
Order Processing:
All orders are processed within 24 hours of being placed.
Orders placed on weekends or South African public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation containing your tracking link.
Delivery Time:
Orders are delivered within 4 business days.
Business days are Monday to Friday and exclude weekends and South African public holidays.
Although we aim to deliver every order within this timeframe, delays may occasionally occur due to severe weather, high courier volumes, remote delivery locations, public holidays, or other circumstances outside our control.
Order Tracking:
Once your order has been dispatched, a tracking link will be sent to the email address provided at checkout.
You can use this link to follow your parcel’s progress and view the latest delivery updates.
If you have not received your tracking link after your order has been dispatched, please contact our support team.
Delivery Information:
Customers are responsible for providing a complete and accurate delivery address, email address, and mobile number when placing an order.
Please ensure that someone is available to receive the parcel at the delivery address. The courier may contact you using the mobile number provided at checkout.
Pet Vault will not be responsible for delays caused by incorrect or incomplete delivery information.
Failed Delivery Attempts:
If the courier cannot complete delivery because no one is available, the courier may attempt to contact you or arrange another delivery attempt.
Additional charges may apply when a parcel must be delivered again because of an incorrect address, incomplete information, or repeated unsuccessful delivery attempts.
Delivery Coverage:
Pet Vault delivers nationwide throughout South Africa, including major metropolitan areas, towns, regional areas, and selected outlying locations.
Delivery to remote or outlying areas may take slightly longer depending on courier availability and accessibility.
Shipping Delays:
Delivery delays may occasionally occur due to circumstances outside the reasonable control of Pet Vault, including severe weather, road disruptions, courier delays, public holidays, high delivery volumes, or unexpected logistical issues.
We will assist with available tracking information, but courier delivery estimates cannot always be guaranteed.
Lost or Damaged Parcels:
Please contact Pet Vault as soon as possible if your parcel appears to be lost in transit or arrives damaged.
Provide your order number, photographs of the damaged parcel or product where applicable, and a brief description of the issue. Our support team will investigate the matter with the courier and assist with the appropriate resolution.
Contact Us:
For questions about shipping, delivery, or tracking, please contact Pet Vault using the details below.
Email: support@petvault.co.za
Mobile: +27 76 974 8035