We're Here to Help
At Pet Vault, your satisfaction (and your pet's happiness!) is our top priority. Whether you have a question about an order, need help choosing the right product, or want to know more about our shipping and returns policy, our team is ready to assist.
Get in Touch
Reach out to us and we'll respond within 1 to 2 business days:
- Email: support@petvault.co.za
- Hours: Monday to Friday, 9am to 5pm SAST
Order Support
For queries about your order status, tracking, or delivery, please have your order number ready when you contact us.
Returns & Exchanges
We want you to love every purchase. If something isn't right, we'll make it right. View our Returns Policy for full details.