Terms of service
Welcome to Pet Vault. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
Acceptance of These Terms:
By using the Pet Vault website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.
By placing an order, you agree that you have read, understood, and accepted these Terms of Service.
Products and Availability:
We make every effort to ensure that all product descriptions, images, specifications, and prices are accurate.
Occasionally, products may become unavailable or contain pricing or description errors. Pet Vault reserves the right to correct any errors, update information, limit quantities, or cancel orders where necessary.
Product images are provided for illustration purposes and slight differences in colour or appearance may occur.
Pricing and Payments:
All prices displayed on our website are shown in South African Rand (ZAR).
Payment must be received in full before an order is processed and dispatched.
Pet Vault reserves the right to update pricing, promotions, and product availability without prior notice.
Order Acceptance:
After placing an order, you will receive an order confirmation acknowledging receipt of your purchase.
Acceptance of your order occurs only once payment has been successfully processed and your order has been approved for fulfilment.
Pet Vault reserves the right to refuse or cancel any order due to suspected fraud, payment issues, incorrect pricing, stock unavailability, or other legitimate business reasons.
Shipping and Delivery:
Orders are processed within 24 hours and are typically delivered within 4 business days.
Free nationwide shipping is available throughout South Africa.
Delivery times are estimates and may occasionally vary due to circumstances beyond our control.
Further information can be found in our Shipping Policy.
Returns and Refunds:
Eligible products may be returned within 60 days of delivery in accordance with our Returns Policy.
Returned items must satisfy the conditions outlined in our Returns Policy before a refund or exchange can be approved.
Customer Responsibilities:
Customers agree to provide accurate billing, shipping, and contact information when placing an order.
You are responsible for ensuring that your delivery address and contact details are correct before completing your purchase.
Failure to provide accurate information may result in delivery delays or additional courier charges.
Website Use:
You agree to use the Pet Vault website only for lawful purposes.
You must not:
- Attempt to interfere with the operation or security of the website.
- Upload malicious software or harmful code.
- Use automated systems to copy or extract website content without permission.
- Engage in fraudulent, misleading, or unlawful activities.
Intellectual Property:
All content available on the Pet Vault website, including logos, branding, product images, graphics, text, icons, and website design, is the property of Pet Vault or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability:
To the fullest extent permitted by South African law, Pet Vault shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability relating to any order will not exceed the amount paid for the product concerned.
Nothing in these Terms of Service limits any rights that consumers have under the Consumer Protection Act, 2008, or any other applicable South African law.
Privacy:
Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable South African privacy legislation.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Changes to These Terms:
Pet Vault reserves the right to amend these Terms of Service at any time.
Any updates will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.
Governing Law:
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms or the use of this website shall be subject to the jurisdiction of the South African courts.
Contact Us:
If you have any questions regarding these Terms of Service, please contact our support team.
Email: support@petvault.co.za
Mobile: +27 76 974 8035